Information

These terms and conditions apply to all sales made to you via this website, on our facebook page or via email. By placing an order you are deemed to have accepted these terms and conditions. Please read and familiarise yourself with them.

Representation of products

We reserve the right to alter, without notice, the range of products, prices of products and terms and conditions of sale before you place an order. Please note product shades and shapes may vary. All measurements are approximate.

Returns and Refunds Policy

You may, within 7 working days of receipt of your order, return items that have not been personalised these must also be unused and in original condition for a full refund. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.

Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In these cases we request the product(s) and the packaging to be returned to the address listed below. In this event we will replace the damaged goods. We would like proof that this happened when the goods were in the hands of the mail. We have the right to refuse your case if we feel the damage has been done after the postage process. In this event we will replace the damaged goods.

If you wish to return items, you must inform us in writing via email. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.

If you return items within the period mentioned above and in accordance with the terms of our Returns, we will process the refund due to you as soon as possible.

The return package it can be sent to the following address:

SJCrafts

6, Meadow Drive,

Warton

Preston

PR4 1UJ

 

Payment

 

Full payment must be made prior to despatch of the products, via PayPal. In the event of non-authorisation of payment by PayPal your order will not be processed until the payment has been successfully transferred.

The total cost of your order is the price of the products ordered plus delivery charges. By completing the process for an on-line order you are confirming that the PayPal account being used for the transaction(s) is yours.

 

Delivery

 

After placing an order, you will receive an e-mail from us acknowledging that we have received your order.

We will not accept orders for delivery to addresses outside the UK.

Delivery will be by post or courier and will take up to 3 working days to (subject to any events that are beyond our reasonable control).

Deliveries can only be made to the UK. Delivery charges shown on the site are for addresses in mainland UK only. For deliveries to certain areas including, but not limited to, the Highlands of Scotland, Isle of Man and Northern Ireland an additional charge may be required – if this is the case we will contact you by telephone or e-mail and the additional charge must be paid prior to the despatch of your order.

Delivery charges will be dependent on the weight of the products ordered.

Once sent with our chosen delivery method the parcel is then out of our hands if the parcel does not appear for whatever reason then it is your responsibility to contact the deliverer to follow it up. We always get proof of delivery unless a single stamp is only required and that can be sent up on request.

 

Limitation of liability

We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part unless:

(i) you have expressly made us aware in writing of the nature and extent of the loss or damage which you may suffer in such situation; and (ii) we have expressly confirmed in writing that we accept liability for such matters.

Our liability for losses you suffer as a result of us breaking this agreement or any other duty owed to you (if any) is strictly limited to the purchase price of the product.

Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.

Data Protection/ Privacy Policy

Due to the new GDPR legislation which comes into effect on 25th May, I am required to make my privacy policy clear – here is a brief summary.

SJCrafts will only collect basic personal data about you. 

This will include your name, email address and postal details. 

This is because we need some personal data to be able to process your order. 

We will not use your information for any purpose other than discussing and completing your order with you.

Your information will never be sold or given to any third parties (apart from PayPal and courier services). Messages and emails discussing your order will be kept for a maximum of 6 months on an encrypted server, to ensure your privacy and so we have all information to hand in case of a problem with your order. After this time all messages will be deleted.

 

 

 

General

 

Our rights
We reserve the right to:

modify or withdraw, temporarily or permanently, this website (or part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.

Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part or our non-compliance with the Data Protection Act 1998 we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

Refusal of transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.